Patient-Inspired Excellence
When it comes to service performance, very few health care organizations are doing the
"wrong things" - but many aren't doing the right things as well as they could be.
With strategic
guidance, most facilities are inherently capable of energizing their leadership
practices, enhancing quality of work life, and implementing quality, system, and process
improvements that create a culture of patient-inspired excellence.
Malone Advisory Services is committed to helping you positively
transform patient and family experiences with all aspects of your health care organization.
Customized workshops and presentations, consulting and assessment services, and ongoing coaching services will energize your team and help you achieve your goals.
Make improvements at all levels of
your organization. Senior leaders, managers and front-line employees will all benefit from learning the tools, tips and techniques of high-performing organizations.
And so will your patients.
Recommended Reading:
Mary Malone co-authored a chapter with Paul Clark in Improving Healthcare with Better Building Design.
Read more >
Upcoming Presentations:
Check her calendar for availability!