Consulting/Assessment Services
Examples of consulting and assessment services include the following:
- H-CAHPS/patient/employee/physician data analysis and recommendations
- Facilitation of service improvement discussions with work units and other teams
- Diagnostic observations of service performance strengths and shortcomings
- "Fresh Eyes" Walk-throughs of customer experiences through a patient/family perspective
- Service Leadership Assessment Projects: Formal leadership surveys to gather information about "What's Right/Wrong" in the organization's current approach to service performance
Customization is the core of a successful consulting projects. Please contact Mary to discuss your needs.
What is a Service Leadership Assessment Project?
It is not enough to be busy, so are the ants. The question is, "What are we busy about?"
- Henry David Thoreau